Faqs

Everything you want to know is here

Orders and Shipping

WHAT IS MY ORDER NUMBER?

After placing an order on our website, you will reach the Thank You page with your order number. Shortly thereafter, you will receive an order confirmation email, which also includes your order number.

To locate the order number for a pending on our website:

  1. Log in.
  2. Go to the "My Account" page.
  3. Scroll down to "Order History".
  4. You will see the list of all your orders.
HOW DO I TRACK MY PACKAGE?

To track your package, you can log in to your account to view your order history. Once your package has shipped, a tracking number will also be provided to you through email.

MY ORDER IS LATE!

We are so sorry that your order did not arrive to you by the "approximate ship date" associated with your order. The "approximate ship date" is our best estimate as to when your package will arrive.

We suggest contacting the postal carrier responsible for delivering your package.

CAN I ADD SOMETHING OR CHANGE MY ORDER AFTER PLACING IT?

If your order hasn’t been picked and packed yet, we may be able to accommodate changes. However, shipping charges and certain modifications may not be adjustable once the order is processed.

CAN I PICK UP MY ORDER?

Sorry, we don't offer in-person pick-ups. All orders are processed and shipped from our contracted 3rd party distribution centers.

DO YOU OFFER FREE SHIPPING?

Yes, we do offer free U.S shipping . 

About Our Self Cleaning Litter Box

Do self-cleaning litter boxes work for all cat breeds?
Most cat breeds (e.g., Persians, Siamese, Maine Coons) adapt to self-cleaning litter boxes, but it depends more on cat age, size, and mobility than breed:
  • Suitable for: Adult cats (6+ months) with normal mobility—even large breeds (like Maine Coons) work if the box has a spacious interior and low entry.
  • Not ideal for: Kittens under 3 months (too small to trigger sensors, may get scared of mechanics), senior cats with severe joint pain (tall boxes are hard to climb), or extremely skittish cats (loud motors/raking may cause stress).
Can I use any cat litter with a self-cleaning litter box?
No—litter type directly affects the box’s performance and lifespan. Recommended litters include:
  • Clumping clay litter (dust-free, tight clumps): Works with 90% of mechanical raking models (avoid ultra-fine or non-clumping clay, which clogs rakes).
  • Silica gel/crystal litter: Only for "crystal-specific" self-cleaning boxes (absorbs urine well, no raking needed).
Avoid: Pine/paper pellets (large particles jam rakes), litters with deodorizing beads (block sensors), or clumping litter with excessive dust (damages motors).
How often do I need to maintain a self-cleaning litter box?
It cuts down on daily scooping, but regular upkeep is still required:
  • Daily: Empty the sealed waste bin/bag (if full) and check for clumps stuck in the rake/sensor.
  • Weekly: Refill litter to the "max line" (usually 3–4 inches deep) and wipe the interior with a pet-safe damp cloth (no harsh cleaners).
  • Monthly: Deep-clean the rake, sensor, and bin with mild soap + water; replace carbon filters (if included) to control odors.
  • Annually: Check for worn parts (e.g., rake blades, motor cords) and replace them per the brand’s guide.
Why isn’t my self-cleaning litter box working? (Troubleshooting)
Common issues and fixes:
  • Sensor not activating: Wipe the sensor with a dry cloth (litter/dust blocks it) or adjust sensitivity (most models have a dial).
  • Rake jamming: Turn off the box, remove clumps/foreign objects (e.g., cat hair) from the rake, and ensure litter isn’t overfilled.
  • Motor not running: Check power (plugged in/batteries charged); if it still fails, contact customer service (most have a 1–2 year warranty).
Do self-cleaning litter boxes eliminate odors completely?
No—they reduce odors significantly, but not 100% (no litter box is odor-free). To boost odor control:
  • Use litter with activated carbon or baking soda (neutralizes smells).
  • Choose models with sealed waste bins (traps odors inside) and replace carbon filters monthly.
  • Place the box in a well-ventilated area (avoid closets/bathrooms without windows).